Will "NOOPS" be realized only by migrating the cloud?: "NOOPS" with the IT operation team [Part 2]

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クラウドファースト | ヘルプデスク | 運用管理

　"NOOPS" includes the meaning of "eliminating operation" and "reducing operation load".Following the first part "What is" NOOPS "to learn from Netflix?"

　The question in thinking about NOOPS by automation is how to involve the operation team and NOOPS.Is it necessary for the operation team to grasp the situation solved by self -restoration of the system?If there is a situation where self -restoration fails, is it necessary for the operation team to deal with alerts?

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さまざまな運用の方法論

　Few companies maintain a 100 % system operating rate.On the premise, some companies may judge that even if a situation where self -restoration fails, the operation staff does not have to be involved.

　There are tasks such as user account management and help desk for the operation team.Some of these tasks are difficult to automate.Ideally, the management of employees hiring, transferring and retirement will be automated.However, there are some tasks that always require human involvement, such as newcomers training, which cannot be handled by scripts alone.

　Help desks require human involvement, especially in the operating team's work.In some companies, the service department for employees may be separated from the operation team.Nevertheless, these two tasks are originally linked, and it is difficult to consider the management of help desk completely separately from the operation.

"Misunderstanding" lurking in the relationship between NOOPS and the cloud

　Some companies adopt a "cloudfast" policy that uses cloud services as much as possible.Companies can significantly reduce the burden on the operation if the vendor has a lot of cloud services provided by vendors.Corporate operations may not need to be involved in the design or development of the system.

　However, few companies are satisfied with the cloud services they are using and completely trust vendors.The relationship with the cloud vendors can change over time.Even if the cloud services you use were stably operating five years ago, you would no longer be trusted if the service was repeated afterwards.

　For this reason, there are some operational teams that reduce the operation load of operation by using cloud services, while communicating with vendors and collaboration with other cooperating companies.The operation team can understand whether the entire work is properly functioning by communicating with end users and the person in charge of the business department through help desks.

　The operation team that uses cloud services does not need to worry about hardware such as the processing speed, storage capacity, and memory capacity of the CPU.On the other hand, some tasks must be newly responsible.For example, it is important to make the most of the cloud service management tools to properly operate cloud services.

Future of NOOPS

　The transition to the cloud service will reduce the operation load.This can be simply regarded as a result of NOOPS, but it also raises another problem.The problem is that the whole work related to IT does not assume the state of NOOPS (no operation) in the first place.Hardware disorders are rarely regarded as the responsibility of the developer, and engineers rarely deal with errors caused by programming.There is a problem that it is assumed that the operation of the operation problem is left to the operation team.Instead of aiming for NOPS, it is important to think that IT teams other than the operating team will take responsibility for the problem so that they will lead to the profit of the overall system operation.

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